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Petguard - insuring the UK's cats and dogs

Free Delivery Information

Please read the information below to find our general terms and conditions regarding delivery of your order.

K9 Capers now deliver to most Countries throughout the World.  Costings for Countries other than the UK can be found at the bottom of this page and Delivery is Still FREE to most European Countries

Free Delivery
Delivery Charges How We Deliver Your Order To You.

UK Delivery
K9 Capers will deliver to any home or business address anywhere on the UK Mainland, as well as the UK's Highlands and Islands. You do not have to be at home to accept delivery and if you spend £29 or more, there is no delivery charge. (Excludes certain remote postcodes for which delivery will still be free if spending £49.99 or more)
For London Boroughs, we have been forced to pass on the Omissions surcharge which onec again will be added to your order total prior to entering your card details.

Euopean Countries
Free delivery can still be offered to a large number of European Countries where the total order value exceeds £69.99. Orders under this value will be charged according to the scales shown at the botton of this page.

International Delivery
K9 Capers now deliver to all major Countries world wide. In most cases, delivery is made for a small surcharge of just £6 although orders weighing over 1kg will be further charged according to the scale shown at the bottom of this page. Whilst in most cases this additional charge will be shown at the checkout, where this does not occur, a further charge will be added to your order without notice.

BFPO Delivery
Delivery can also be made to all BFPO addresses. These deliveries will be charged as shown at the checkout and the BFPO option should be selected for the delivery County.

When will my goods be shipped?
99.7% of all orders are despatched the same or, at worst the next business day when you place your order before 1pm. However in some cases this cannot be guaranteed. Unless the items you have ordered are out of stock, your order will always be delivered to you within 3 working days but in all cases, you will be notified via our shopping confirmation email within 24 hours of placing you order. You may also check the status of your order at any time at www.k9capers.com/shop/orderstatus.asp or if you have registered your account go to www.k9capers.com/myorders

How much does shipping cost? Is It Really FREE?
Shipping is calculated on the delivery post code and the amount being spent on your order.

Orders sent by courier are FREE in most areas of the UK if the value of your order is over £29.99. In the Scottish Highlands and Islands delivery is still free although you must spend £49.99 in order to qualify. You will also get FREE delivery options if you live in Ireland or many other European Countries. If in doubt, simply adding goods to your basket and selecting the County or Country the goods will be delivered to will confirm these charges before you proceed.

Orders less than £30 may attract a charge based on the weight of your order. Once again, this can be verified in the same way as above. The absolute delivery charge, if any, will also be shown at the checkout prior to you entering your card details for all UK orders.

What happens if I am out?
On the day of delivery, if you are not able to be in all day, our couriers or your local K9 Capers, will either contact one of your neighbours or leave your order in a safe place on your property. K9 Capers cannot accept responsibility for the package once left.

Of course it is always helpful if you think you may be out to enter some special instructions at the checkout to let us know where it is best to leave your order or which delivery day you would prefer. If you do not want us to leave your package if you are out, please inform us of this when placing your order.

Delivery Schedule
At the checkout, you have a choice of delivery schedules to suit your requirements. 48 hours from despatch, (standard option) 24 hours from despatch, Before 9am, Before Noon, PM or Saturday Delivery. It is of course important to remember that when selecting and upgrade option that orders required by 9am, 12 Noon, PM or on a Saturday service on one day, must be placed by1pm for that scheduled delivery 2 days hence. This example is however a "worse case scenario" as most upgrade requests, if ordered by 1pm, will arrive on the scheduled service within 2 days.

 

INTERNATIONAL SHIPPING COSTS FOR ORDERS WEIGHING 1.1kg to 25kg

DELIVEY
COUNTRY

UNDER £69.99
PER 25kg

OVER £69.99
AND UP TO 25kg
AND FOR EACH
ADDITIONAL 25kg

DELIVERY TIMESCALE

  Channel Islands & NI   £10.62   FREE   £10.62   3 Working Days
  Republic Of Ireland   £14.35   FREE   £14.35   3 Working Days
  Belgium   £12.19   FREE   £12.19   4 Working Days
  Luxembourg   £12.19   FREE   £12.19   4 Working Days
  Netherlands   £12.19   FREE   £12.19   4 Working Days
  France   £14.13   FREE   £14.13   4 Working Days
  Germany   £14.13   FREE   £14.13   4 Working Days
  Denmark   £14.13   FREE   £14.13   4 Working Days
  Corsica   £14.13   FREE   £14.13   4 Working Days
  Monaco   £14.13   FREE   £14.13   4 Working Days
  Greece   £24.65   £19.65   £24.65   4 Working Days
  Italy   £23.45   £18.45   £23.45   4 Working Days
  Portugal   £24.65   £19.65   £24.65   4 Working Days
  Spain   £23.45   £18.45   £23.45   4 Working Days
  Austria   £31.15   £26.15   £31.15   4 Working Days
  Czech Republic   £31.15   £26.15   £31.15   4 Working Days
  Finland   £31.15   £26.15   £31.15   4 Working Days
  Gibraltar   £32.18   £26.18   £32.18   4 Working Days
  Hungary   £31.15   £26.15   £31.15   4 Working Days
  Lithuania   £31.15   £26.15   £31.15   4 Working Days
  Malta   £60.24   £55.24   £60.24   4 Working Days
  Norway   £31.15   £26.15   £31.15   4 Working Days
  Poland   £31.15   £26.15   £31.15   4 Working Days
  San Marino   £31.15   £26.15   £31.15   4 Working Days
  Slovakia   £31.15   £26.15   £31.15   4 Working Days
  Slovenia   £31.15   £26.15   £31.15   4 Working Days
  Sweden   £31.15   £26.15   £31.15   4 Working Days
  Switzerland   £31.15   £26.15   £31.15   4 Working Days
  Turkey   £60.24   £55.24   £60.24   4 Working Days
  Rest Of The World   Price On Application   Up to 1kg £6   Over 1kg Approx £8 Per Kg   7 Working Days




Code: BPN1740
Burns Pet Nutrition - High Energy Dog Food Lamb 15kg

List Price: £45.99 Saving You £6.64 (14%)
 
Price: £39.35
 
Code: BPN1735
Burns Pet Nutrition - Adult Complete Dog Food High Oats 15kg

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Code: BPN1700
Burns Pet Nutrition - Adult Complete Dog Food Chicken And Brown Rice 15kg

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Arden Grange Puppy/Junior Large Breed 15Kg

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Arden Grange Dog Food - Adult Chicken & Rice 15Kg

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Arden Grange Dog Food Adult Lamb & Rice 15kg

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Arden Grange Dog Food Light 15Kg

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Arden Grange Dog Food Adult Large Breed 15Kg

List Price: £37.49 Saving You £3.75 (10%)
 
Price: £33.74
 

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Code: 14742
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Code: 14832
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Naturediet Pet Foods - Fish And Rice 390g

List Price: £0.81 Saving You £0.07 (9%)
 
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Code: 6188
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Arden Grange Dog Food - Adult Chicken & Rice 15Kg

List Price: £37.49 Saving You £3.75 (10%)
 
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